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28.05.2020 09:00:00

Creative Virtual Joins Engage Customer for a Webinar on Deploying AI Chatbots and Virtual Agents

LONDON, May 28, 2020 /PRNewswire-PRWeb/ -- Creative Virtual, a world leader in customer and employee engagement solutions, is presenting in an upcoming Engage Customer webinar focused on deploying successful chatbot and virtual agent projects. Chris Ezekiel, Founder & CEO of Creative Virtual, will join Steve Hurst, Editorial Director at Engage Business Media, for the live webcast on Thursday, 4 June 2020.

The webinar, 'Tips for Deploying AI Chatbots & Virtual Agents', will feature a series of live demonstrations of current use cases and results from organisations around the world. Chris will draw from these deployments and over two decades of experience in the industry to give a behind-the-scenes look at:

  • Best practices for deploying and optimising conversational self-service
  • Questions to ask when selecting a chatbot or virtual agent solution
  • Tips for using AI and machine learning to improve performance
  • Guidelines for implementing seamless handover to live chat

"If you have a chatbot or virtual agent on your roadmap, need to upgrade a poor performing self-service tool or are curious about successful use cases for this technology, then be sure to join us for this webinar," says Chris. "The best way to really understand the power of AI-enhanced virtual agents and chatbots is to see them in action, so I'll be showcasing demos of current deployments. I'll also share tips for using this self-service technology to deliver easy-to-use and cost-effective support on digital channels."

Register now for 'Tips for Deploying AI Chatbots & Virtual Agents' through the Engage Customer website. A recording of the webinar will be provided for registrants unable to attend the live event.

More information about Creative Virtual and the company's innovative chatbot, virtual agent and live chat solutions is available on the Creative Virtual website.

ABOUT CREATIVE VIRTUAL

Creative Virtual, winner of the Queen's Awards for Enterprise: Innovation 2017 and Frost & Sullivan's 2019 AI-Enhance Customer Self-Service Product Leadership Award, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empower organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.

 

SOURCE Creative Virtual

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